Delivery

We are committed to delivering your goods as quickly as possible after receipt of your order - please allow 31days for anywhere in the UK mainland. We do not deliver outside the UK mainland, but we can normally deliver to a mainland port for you to then arrange collection. Please telephone for details.

Please refer to individual gates for details of their respective carriage supplement.

Warranty

Wrought iron style gates are supplied with a 10-year warranty

Returns and Exchanges

As all our gates are made to customers own specification we are not responsible for incorrect measurments unless its proven that  we have made the gates incorrectly in which case a full refund or replacement will be arranged

In the unlikely event that you are not totally satisfied with any goods purchased please inform us in writing (including fax or email) and telephone Customer Services on 01782 825834 within 7 days (starting on the day after the goods are delivered to you) to arrange their return.

The goods should be returned to us at the following address:

A&D Gates/Fencing
Unit 2A Parkhall Industrial Developments
Gibson Street
Tunstall
Stoke on Trent
ST6 6AQ
 

Please ensure that as well as your receipt, you include a covering note with your name, contact details, order number and details of the reason for exchange. Once the goods have been received, we will give you a replacement or refund.

The goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received ‘as new’ and in resaleable condition. Please note: Carriage costs will be refunded only if the item is faulty, or if it differs in any way from the advertised goods. Returned parcels remain the responsibility of the customer until safely received by us. The company does not pay return carriage unless an item is faulty, or it differs in any way from the advertised goods. If you would like us to arrange collection of goods for return, please contact Customer Services. Return carriage costs will be deducted from any refund due. We will not pay for the cost of failed collections.

All products are guaranteed against faulty workmanship. If any item is found to be faulty, return it and we will be happy to correct the faulty part or send a replacement without charge. Please follow carefully the instructions for assembly and advice on how to care for the products. Please bear in mind that a minor amount of natural movement is inherent in timber; rust is a natural effect on steel and iron, which can be prevented by applying an exterior enamel paint treatment.

Complaints

On the rare occasion that we do receive a complaint about one of our products, you can be assured that we will thoroughly investigate the problem and make every attempt to resolve the issue to your satisfaction. Ideally complaints should be made in writing and addressed to the Head of Call Centre Operations and sent either by email to sales@adgates.net or by post to

A&D Gates/Fencing
Unit 2A Parkhall Industrial Developments
Gibson Street
Tunstall
Stoke on Trent
ST6 6AQ

. Please allow at least 3 working days for a response.

In order to resolve the matter quickly, it is helpful if you are able supply full details of the problem, along with photographs, if appropriate.