Our commitment is to deliver your products as soon as possible, once your order has been received, please allow up to 28 days for anywhere in the UK for delivery, outside UK, please contact us for details (prices and times)
Customers are responsible for checking goods on delivery.
For delivery to Northern/Southern Ireland and Isle of man, please contact us directly for details of delivery.
On rare occasions, customers in rural or remote areas, may be charged an separate fee to cover the cost of additional distribution.
Please note that some items may be despatched from separate depots and may arrive at different times.
Process For Delivery
We will aim to deliver your items on a delivery date agreed with you in advance.
If you have any queries regarding your order or delivery, or have not heard from us within 14 days please contact us via e-mail or telephone.
Once you have placed your order you will receive confirmation, when your order is almost ready to be despatched, we will contact you to arrange a suitable delivery date, usually within 14 days.
Before accepting delivery (signing for the goods) it is the customers obligation, to first inspect that the goods are not damaged in any way (by the couriers e.g. being dropped, thrown etc.) prior to signature to accept the goods. It is important that you inspect the goods before accepting delivery. If the goods are found to be damaged, the customer should not accept delivery and ensure the courier accepts return of the goods. In this instance there is a process, which must be followed and the customer should contact us on firstname.lastname@example.org after which new goods will be sent.
RETURNS and REFUNDS
To ensure complete customer satisfaction we offer a 7 day money back guarantee on all products we offer through our web site. This is to be sure that our customers have complete peace of mind when ordering through County Metal Works.
Our 10 year warranty includes metal gates and railings, all other items are supplied with a 1 year guarantee from the day of purchase.
All our products are guaranteed against faulty workmanship, if any item is found to be faulty, once the item has been returned to us we will be happy to correct the fault, or replace the item without charge.
In the event that you are not fully satisfied with your goods purchased from us, please inform us in writing and telephone customer services on 0871 288 5659 within 7 days (from the date the goods were delivered to you) to arrange return.
On faulty items we may request that you send us additional information to support your claim, either in writing or of a photographic nature, so that we can resolve the matter as soon as possible.