To ensure complete customer satisfaction we offer a 7 day money back guarantee on all products we offer through our web site. This is to be sure that our customers have complete peace of mind when ordering through County Metal Works.
Our 10 year warranty includes metal gates and railings, all other items are supplied with a 1 year guarantee from the day of purchase.
When you buy a gate or railing from us you must accept that these items are natural. All these items will age naturally and is normal for a limited amount of ageing to occur, particularly on metal products as rust is a natural effect on steel and iron which can be prevented by applying an exterior enamel paint treatment, by the customer. The instructions for assembly must be followed carefully and the advice given on how to care for the products. Under the terms of the guarantee we will only refund the cost of the products supplied by us. Unfortunately we cannot accept liability for any additional costs associated with the installation of our products. This condition applies both to the process when they are initially fitted and at any subsequent date, including the costs associated with repairs, replacement, additional treatments or preparation.
All our products are guaranteed against faulty workmanship, if any item is found to be faulty, once the item has been returned to us we will be happy to correct the fault, or replace the item without charge.
In the event that you are not fully satisfied with your goods purchased from us, please inform us in writing and telephone customer services on 01782 825834 within 7 days (from the date the goods were delivered to you) to arrange return.
The goods must be returned to us unused and where possible in their original packaging, we recommend that you keep all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available you should use packaging that would provide similar protection as returned items must be received as new and in ‘resaleable’ condition.
Returned carriage costs will be deducted from any refund due, we will only refund items which are faulty or if it differs in any way from the advertised goods.
When an item has been returned to us and checked that it is of saleable quality we will refund you using the same payment method used as when the goods were purchased.
On faulty items we may request that you send us additional information to support your claim, either in writing or of a photographic nature, so that we can resolve the matter as soon as possible.